Made-to-Order Jewelry
Most Diamonds.Ro pieces are made to order with careful attention to craftsmanship, stone setting and final quality control. A limited number of pieces may be in stock and ready to ship sooner.

Returns and Refunds
Diamonds.Ro jewelry is made to order. We do not accept returns or provide refunds for change of mind, unwanted items, incorrect selections, or standard made-to-order items. Returns may be considered only where a manufacturing defect has been confirmed by Diamonds.Ro after review.

Manufacturing Defects
If you believe your item has a manufacturing defect, please contact us at ro.co.usa2024@gmail.com and include your order number, a clear description of the issue, and clear photographs and/or video. We will review the submitted information to assess whether the issue qualifies as a manufacturing defect. If a manufacturing defect is confirmed, we will provide instructions for the next steps, including return-shipping arrangements where applicable.

Cancellation Requests
Because most Diamonds.Ro pieces are made to order, cancellation requests must be submitted as soon as possible and within 24-48 hours of payment. A cancellation request can be approved only if the order has not yet entered production. To request a cancellation, please contact us at ro.co.usa2024@gmail.com and include your order number.

Estimated Production and Delivery Timeline
Please allow approximately 23-25 business days from order confirmation for production, final quality control and delivery. If your item is in stock, delivery typically takes 5-7 business days instead. Your order confirmation email will indicate which timeline applies to your purchase.

For full details on shipping, delivery and cancellations, please see our Shipping & Returns policy.

Contact Us
For any questions about this policy, please contact us at ro.co.usa2024@gmail.com.