Made-to-Order Jewelry
Most Diamonds.Ro pieces are made to order with careful attention to craftsmanship, stone setting and final quality control. A limited number of pieces may be in stock and ready to ship sooner.

Estimated Production and Delivery Timeline
Please allow approximately 23–25 business days from order confirmation for production, final quality control and delivery. If your item is in stock, delivery typically takes 5–7 business days instead. Your order confirmation email will indicate which timeline applies to your purchase.

Delivery timeframes are estimates and are not guaranteed. Timing may vary depending on your destination, payment verification, carrier availability, customs procedures, public holidays, weather conditions and other circumstances outside of our reasonable control.

Order Confirmation and Tracking
Once your order has been confirmed, you will receive an order confirmation by email. When your piece has been dispatched, we will send tracking information to the email address used at checkout.

International Delivery and Customs
International orders may be subject to import duties, taxes, customs charges or local handling fees. Unless otherwise stated at checkout, these charges are determined by the destination country and are the responsibility of the customer.

Cancellation Requests
Because most Diamonds.Ro pieces are made to order, cancellation requests must be submitted as soon as possible and within 24–48 hours of payment. A cancellation request can be approved only if the order has not yet entered production. To request a cancellation, please contact us at ro.co.usa2024@gmail.com and include your order number.

Returns and Refunds
Diamonds.Ro jewelry is made to order. We do not accept returns or provide refunds for change of mind, unwanted items, incorrect selections, or standard made-to-order items. Returns may be considered only where a manufacturing defect has been confirmed by Diamonds.Ro after review.

Manufacturing Defects
If you believe your item has a manufacturing defect, please contact us at ro.co.usa2024@gmail.com and include your order number, a clear description of the issue, and clear photographs and/or video. We will review the submitted information to assess whether the issue qualifies as a manufacturing defect. If a manufacturing defect is confirmed, we will provide instructions for the next steps, including return-shipping arrangements where applicable.

Contact Us
For any questions about this policy, please contact us at ro.co.usa2024@gmail.com.